Terms and conditions

General terms and conditions:

Our general terms and conditions shall remain effective as the content of the contract even in the event of conflicting other general terms and conditions (e.g. on documents such as orders, order confirmation, etc.) as long as we have not given our express written consent to deviations. We shall not be bound by the purchaser’s terms and conditions of purchase, even if we do not expressly object to them. For further deliveries, the terms and conditions shall also apply without any further express agreement. Verbal subsidiary agreements and subsequent amendments to the contract shall only be valid if confirmed by us in writing. Our offers are subject to change without notice, intermediate sales are reserved.

All prices are primarily based on the cost situation on the date of the offer. In the event of changes to one of the cost-forming factors, we shall be entitled to adjust the price.

Transfer of risk and delivery periods:

Shipment shall be made for the account and at the risk of the recipient. Compliance with the agreed delivery period shall be subject to unforeseeable circumstances or circumstances independent of the will of the parties, such as all cases of force majeure and the like. This also includes warlike events, official interventions and prohibitions (including those of foreign authorities), transport and customs clearance delays, transport damage, energy and raw material shortages, bacteriological defects, labour disputes and the like. These demonstratively named circumstances entitle us to withdraw from the contract or to extend the delivery periods. Partial deliveries are permissible. In the event of a shortage of goods, we reserve the right to split deliveries according to the quantities of goods available. If an agreement has not been concluded, no claims for damages due to delayed delivery can be asserted. Claims for damages due to impossibility of performance for which we are responsible are excluded in the case of slight negligence.


Justified complaints about the goods can only be taken into account if they are made in writing immediately after receipt of the consignment, stating the reasons for the complaint. The occurrence of defects does not entitle the customer to withhold the purchase price or any part thereof. The goods delivered by us must be inspected immediately upon receipt, handled properly and stored or further processed in accordance with the relevant regulations (e.g. directives,….). No credit note shall be issued for goods which are returned due to improper delivery, storage or expiry of the recommended period of use. Goods may only be returned with our consent. We shall only be liable for warranty claims if gross negligence on our part can be proven. We shall be entitled, at our discretion, either to provide replacement for defective delivery or partial delivery within a reasonable period of grace or to issue a credit note for the invoice value of the defective goods, both, if possible, only against return of the defective goods. Warranty claims and/or claims for damages exceeding the invoice value of the defective goods are excluded.

The buyer waives the right of recourse against us. Changes of address must be communicated immediately by registered letter.

Terms of payment:

In the event of late payment, we are entitled to claim interest on arrears at the current rate of 12%. All costs of collection (in particular reminder and collection costs), whether judicial or pre-litigation, or all costs incurred by a credit or collection organisation as a result, shall be borne by the defaulting party. The buyer is not entitled to withhold or set off payments due to warranty claims or other counterclaims. If the buyer is in default of payment, or if circumstances become known after the conclusion of the contract which call his creditworthiness into question, he will stop his payments or the initiation of insolvency proceedings will be envisaged. Incoming payments will first be used to cover any overdue fines and interest incurred and then to pay off the oldest liability in each case. We shall then be entitled to make any outstanding deliveries only against cash or advance payment or the provision of security.

Retention of title:

We reserve the right of ownership to the object of purchase or to the proceeds of resale until payment has been made in full. This reservation does not expire through processing, mixing, in whatever form and at whatever place. Extraordinary dispositions, such as pledging, transfer by way of security, assignment, etc., are permissible. Access by third parties to the goods and claims subject to our retention of title must be notified to us immediately by the buyer.

Place of jurisdiction:

The exclusive place of jurisdiction for both parties is the court with subject-matter jurisdiction at the registered office of our company. Bulgarian law shall apply.

By placing an order, the customer agrees to all of the above provisions.